Betting Rules

These rules apply to betting and gaming activity made through Luckau Casino, where those services are available to you. By opening an account, accessing a game, placing a wager or otherwise using the website, you confirm that you have read and understood the rules that apply to your activity. If you do not agree with them, you should not use the relevant service.

You are responsible for checking that online gambling is permitted in your location and for complying with all laws and regulations that apply to you. Luckau Casino may restrict, suspend or refuse access where required by law, regulation, platform rules, internal controls or responsible gambling procedures. Products, games and wagering options may not be available to every customer or in every location.

You must be legally permitted to gamble and must provide accurate information when creating and maintaining an account. An account must be used only by the person to whom it is registered. You must not allow another person to access your account, place wagers for you or use your payment method without authorisation. Luckau Casino may carry out identity, age, location, payment and security checks before or after allowing betting activity.

You must keep your login details confidential and take reasonable steps to protect your device, browser and account. Tell Luckau Casino as soon as possible if you believe your account has been accessed without permission, your details are incorrect or a transaction does not appear to be yours. Activity completed through an account may be treated as authorised unless there is evidence of a security issue or another reason to investigate.

Bets are settled using the official result, game result or settlement information applicable to the relevant product. For casino games, the outcome generated by the authorised game system is used. For event-based betting, where offered, the applicable official result or other reliable source identified by the product rules may be used. The settlement method may differ between products, so always read the rules displayed for the game or market before placing a wager.

If a result is delayed, changed, withdrawn, corrected or declared invalid, the related wagers may remain unsettled until the position can be confirmed. An initial result may be corrected where new or more reliable information becomes available. If a product-specific rule deals with postponements, abandoned events, dead heats, ties, technical interruptions or incomplete games, that rule will apply.

Returns, winnings and balances are calculated according to the accepted stake, displayed odds, game rules and any other applicable conditions. The account balance may be adjusted if a settlement was made in error, a transaction is reversed, a result is corrected or a wager is later found to be invalid. You should not spend or withdraw funds that have been credited by mistake. Luckau Casino may recover or correct an incorrect credit in accordance with its terms.

Where a withdrawal or payment request requires verification, processing will not be completed until the required checks have been satisfied. Payment methods may be subject to ownership, security, anti-fraud and regulatory requirements. A request may be delayed, refused or returned if the method is not permitted, the account information does not match, a chargeback has occurred or further information is needed.

You are responsible for checking your account history, settled bets and transaction records. If you identify a possible error, raise it promptly through the available support or account channels. Provide enough information for the matter to be reviewed, including the relevant bet or transaction reference where one is available. Records held by Luckau Casino may be used when investigating the history of a wager.

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget before you play and use only money you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never chase losses by increasing your stakes or gambling for longer than planned.

• Decide your spending and time limits before starting.
• Keep gambling separate from essential household expenses.
• Do not borrow money to gamble or ask another person to gamble on your behalf.
• Use available deposit, spending, loss, session or account limits where offered.
• Consider a break or self-exclusion if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you feel that gambling is no longer enjoyable or manageable, stop playing and use the responsible gambling tools available through your account. You can also seek help from an appropriate gambling support service in Australia. If you are concerned about someone else’s gambling, encourage them to seek support and avoid providing access to your account or funds.

Luckau Casino may update these betting rules to reflect changes to products, technology, legal requirements, security controls or responsible gambling practices. The current version published on the website applies from the date it is made available, unless a different commencement date is stated. You should review the rules regularly, particularly before placing a new wager. Continuing to use the service after an update may indicate acceptance of the revised rules.

These general rules do not replace any specific instructions or conditions displayed for an individual game, market, promotion or account feature. If there is an inconsistency, the applicable product rule or account condition will apply to the extent of that inconsistency. If you are unsure how a wager works, do not place it until you have read the relevant information and understand the possible outcomes.